Privacy Policy
ClirConnect is a cloud business phone system with an AI receptionist, provided by Trureliv LLC ("ClirConnect," "we," "us," or "our"). This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our website at clirconnect.com, the ClirConnect dashboard, and the ClirConnect phone and messaging service (together, the "Service").
1. Who this policy covers
- Customers and their staff: organizations that sign up for ClirConnect and the people they invite to use the dashboard.
- Callers and message senders: people who call, leave voicemail for, or text a phone number that one of our customers runs on ClirConnect.
- Website visitors: people who browse clirconnect.com or contact us.
When we handle calls and messages for a customer, we do so on that customer's behalf and under their instructions. The customer (for example, a school or church) decides how that information is used, and their own privacy notice also applies.
2. Information we collect
Account information
Name, email address, phone extension, role, and organization details for staff who use the dashboard. If you choose to sign in with Google or Apple, we receive your name, email address, and profile picture from that provider.
Call and message information
Phone numbers, call times and durations, call routing details, voicemail and call recordings where enabled, transcripts, AI-generated call summaries, messages taken by the AI receptionist, and the content of text messages sent to or from a ClirConnect number.
Business content
Information our customers add to set up their phone system, such as greetings, office hours, departments, and the answers the AI receptionist uses.
Technical information
Log data such as IP address, browser type, device information, and pages visited, plus essential cookies that keep you signed in. We do not use advertising cookies.
3. How we use information
- To provide the Service: answer and route calls, take messages, transcribe and summarize calls, deliver voicemail, send and receive text messages, and notify staff.
- To sign you in, secure accounts, and prevent fraud or abuse.
- To provide support and send service-related notices.
- To maintain, troubleshoot, and improve the reliability and quality of the Service.
- To meet legal obligations.
We do not sell personal information, and we do not use it for third-party advertising.
4. Information from Google sign-in
If you sign in with Google, ClirConnect requests only your basic profile information (name, email address, and profile picture). We use it solely to identify you and sign you in to the dashboard. We do not request access to your Gmail, Google Drive, Calendar, or contacts. ClirConnect's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We do not sell this information, use it for advertising, or use it to train generalized artificial intelligence models.
5. AI processing
The AI receptionist uses speech recognition, text-to-speech, and a large language model provided by our service providers to understand callers and respond. Call audio and text are sent to these providers only to deliver the Service. ClirConnect does not use customer call content to train AI models.
6. How we share information
We share information only as needed to run the Service:
- Service providers that work on our behalf, such as telephony and messaging carriers, cloud hosting and database providers, email delivery providers, and AI providers. They may use the information only to provide services to us.
- Our customers, who can see the calls, messages, recordings, and summaries for their own phone numbers.
- Legal and safety reasons, when required by law or to protect the rights, safety, and security of our users, the public, or ClirConnect.
- Business transfers, if Trureliv LLC is involved in a merger, acquisition, or sale of assets, subject to this policy.
7. Text messaging (SMS) privacy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from all of the sharing categories above and will not be shared with any third parties, except service providers that deliver the messages for us.
You can opt out of text messages at any time by replying STOP. Reply HELP for help. Message and data rates may apply. See our Terms of Service for full messaging terms.
8. Data retention
We keep account information while an account is active. Call records, recordings, transcripts, and messages are kept for as long as the customer's settings and our agreement with the customer require, and are deleted or anonymized when no longer needed, unless the law requires us to keep them longer.
9. Security
We use reasonable technical and organizational safeguards, including encryption in transit, access controls, and secure hosting providers. No system is perfectly secure, so we cannot guarantee absolute security.
10. Your choices and rights
You may ask to access, correct, or delete your personal information, or ask questions about how it is used, by emailing support@clirconnect.com. If your information was collected on behalf of one of our customers (for example, you called a school), we may refer your request to that customer. Depending on where you live, you may have additional rights under local law, and we will honor them as required.
11. Children's privacy
The Service is designed for businesses and organizations, not for children. We do not knowingly collect personal information directly from children under 13. Schools that use ClirConnect are responsible for any notices or consents required for calls involving students and families.
12. Changes to this policy
We may update this policy from time to time. If we make material changes, we will update the effective date above and, where appropriate, notify customers by email or in the dashboard.
13. Contact us
Trureliv LLC, operator of ClirConnect
Email: support@clirconnect.com