Terms of Service
These Terms of Service ("Terms") govern your use of ClirConnect, a cloud business phone system with an AI receptionist provided by Trureliv LLC ("ClirConnect," "we," "us," or "our"), including our website at clirconnect.com, the ClirConnect dashboard, and our phone and messaging service (together, the "Service"). By using the Service, you agree to these Terms. If you use the Service on behalf of an organization, you agree on its behalf and confirm you have authority to do so.
1. The Service
ClirConnect provides business phone numbers, call routing, voicemail, a browser phone, an AI receptionist that answers and handles calls, call transcripts and summaries, staff notifications, and related features. We may add, change, or remove features over time.
2. Accounts
You are responsible for keeping your login details secure and for activity under your account. Tell us promptly at support@clirconnect.com if you believe your account has been compromised.
3. Your responsibilities
- Lawful use. Use the Service only in compliance with applicable laws, including telemarketing, anti-spam, privacy, and call recording laws.
- Notice and consent. Where the law requires it, you are responsible for telling callers that calls may be recorded or answered by an AI assistant, and for obtaining any required consent.
- Your content. You are responsible for the greetings, answers, and other information you give the AI receptionist, and for keeping it accurate.
- No misuse. Do not use the Service for robocalls, spam, harassment, fraud, spoofing caller ID, or anything that interferes with the Service or other users.
4. Emergency calls
ClirConnect is not a replacement for a traditional phone line for emergency calls. Emergency calling (911) may not be available or may not work correctly through ClirConnect numbers or the browser phone, including during power or internet outages. Always keep another way to reach emergency services. The AI receptionist cannot dispatch emergency help.
5. Text messaging (SMS) terms
Where text messaging is enabled, ClirConnect numbers may send and receive text messages on behalf of our customers, such as replies to people who text the business, missed-call follow-ups, appointment or office updates, and staff alerts.
- Consent. You will only receive text messages from a ClirConnect number if you texted that number first, asked to be contacted by text, or otherwise gave consent to the business that uses the number. Consent is not a condition of any purchase.
- Frequency. Message frequency varies based on your conversations with the business.
- Cost. Message and data rates may apply.
- Opt out. Reply STOP at any time to stop receiving messages. You will receive one final message confirming you have opted out.
- Help. Reply HELP for help, or email support@clirconnect.com.
- Carriers. Mobile carriers are not liable for delayed or undelivered messages.
- Privacy. See our Privacy Policy. We do not share mobile information with third parties for marketing purposes.
Customers who send text messages through ClirConnect must obtain and keep records of consent, honor opt-out requests, and follow carrier rules and applicable law.
6. AI features
The AI receptionist, transcripts, and summaries are generated automatically and may sometimes be inaccurate or incomplete. You should review important information and not rely on AI output as the sole basis for decisions that significantly affect people.
7. Fees
Paid plans, usage charges, and billing terms will be described in your order or plan details. Unless stated otherwise, fees are non-refundable except where required by law. Any free trial or demo access may be changed or ended at any time.
8. Your data
You keep ownership of the content and data you and your callers provide through the Service. You give us permission to host, process, and transmit it only as needed to provide and support the Service, as described in our Privacy Policy.
9. Our property
ClirConnect, its software, design, and branding belong to Trureliv LLC. We give you a limited, non-exclusive, non-transferable right to use the Service under these Terms. Please do not copy, resell, or reverse engineer the Service.
10. Third-party services
The Service relies on third-party providers such as telephone carriers, cloud hosting, email delivery, and AI providers. We are not responsible for outages or failures caused by those providers, though we will work to keep the Service running smoothly.
11. Suspension and termination
You may stop using the Service at any time. We may suspend or end access if you breach these Terms, if required by law or a carrier, or to protect the Service or others. Sections that by their nature should survive termination will survive.
12. Disclaimers
The Service is provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that every call will be answered, routed, transcribed, or delivered without interruption or error.
13. Limitation of liability
To the fullest extent permitted by law, Trureliv LLC will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total liability for any claim relating to the Service is limited to the amount you paid us for the Service in the 12 months before the claim.
14. Indemnity
You agree to defend and indemnify Trureliv LLC against claims arising from your use of the Service in violation of these Terms or the law, including claims related to call recording, consent, or messages you send.
15. Changes to these Terms
We may update these Terms from time to time. If we make material changes, we will update the effective date above and, where appropriate, notify customers. Continued use of the Service after changes take effect means you accept the updated Terms.
16. Governing law
These Terms are governed by the laws of the state in which Trureliv LLC is organized, without regard to conflict of law rules.
17. Contact us
Trureliv LLC, operator of ClirConnect
Email: support@clirconnect.com